Update your UBC wireless connection by May 9

If you are a manager of staff whose work is not computer-based, please print this email and display it in a common work area for them to review.

To: Faculty and staff in Vancouver and the Okanagan

As some of you may know, important changes affecting UBC’s wireless (WiFi) connections will be made on May 9, 2018 (UBC Secure, Eduroam, UBC Private). UBC’s current WiFi certificate expires on that date, affecting wireless access for faculty, staff and students at UBC’s campuses and distributed learning sites.

Thank you to those departments who have already updated their WiFi connections ahead of the May 9 deadline. For anyone who has not yet completed this WiFi update, you must download and install the Autoconnect tool on your mobile devices by May 9 to ensure a seamless transition from the existing wireless connection to the new one (with the exception of Android users – see below).

For UBC IT desktop-supported computers and laptops:

Desktop computers and laptops that are managed by UBC IT will be upgraded remotely and no further action is required. However, if you receive a prompt requesting “administrator password”, please connect with your IT support team or the appropriate IT Service Centre.

For iOS/MacOS/Windows OS users:

To run the AutoConnect tool on each of your iOS, MacOS, or Windows OS mobile devices, please visit www.it.ubc.ca/autoconnect.

For Android/Chrome OS users:

To run the AutoConnect tool on your Android device, please visit www.it.ubc.ca/autoconnect on or after May 9. Android devices do not allow for concurrent network set-up. This process takes less than 5 minutes per device to complete and should be done while on campus.

For faculty, staff, and students at hospital sites:

Please note that the faculty, staff, and students at the following locations are encouraged to use Eduroam as their default WiFi connection as UBC Secure will be deactivated at these sites on May 9: Vancouver General Hospital, Diamond Health Centre, St. Paul’s Hospital, B.C. Children’s & Women’s Hospital, and Richmond Hospital.

On-site support:

Beginning May 7, there will be pop-up UBC IT kiosks at several campus locations to provide in-person assistance. Visit www.it.ubc.ca/autoconnect for a confirmed list of campus landmarks and full schedule.

If you have any questions or experience difficulties, please contact the following IT Service Centres:

UBC Vancouver: www.it.ubc.ca/helpdesk | 604.822.2008
UBC Okanagan: https://it.ok.ubc.ca/contact.html | 250.807.9000

Thank you for your attention to this important matter.

Jennifer Burns
Associate Vice-President, Information Technology and Chief Information Officer